Returns & Refunds for Container Orders
Need help with an order?
Find out how to request a return, report a damaged or incorrect delivery, and understand what happens before a refund is issued.
Before You Request a Return
How Returns and Refunds Are Handled
HarborBox Container Solutions reviews return requests against the applicable product details, order terms, and consumer rights. To ask about a return, contact our support team with your order number, the item involved, your reason for the request, and its current condition. If a container or other product arrives damaged or differs from your order, notify us promptly and include photographs of the item, packaging where relevant, and delivery documents. Please do not arrange transport back to us until we confirm how the request should be handled.
Shipping containers, modular units, custom conversions, made-to-order products, and items that require specialist transport may have different return conditions. Once we have reviewed your request, we will explain any applicable collection or delivery arrangements and, where a refund is due, the method and expected processing steps. Eligibility periods, return fees, guarantees, exceptions, and final refund terms must be confirmed by HarborBox and reviewed for compliance with applicable law before this policy is published. Nothing on this page limits statutory customer rights.
How to Request a Return
Follow these steps so we can identify your order and advise on the appropriate return or resolution.
01
Get Your Order Details Ready
Locate your order number and note the product, delivery date, and reason for contacting us.
02
Send Us the Details
Contact support with your name, order number, item condition, and photos if anything arrived damaged or incorrect.
03
Wait for Our Instructions
We will review your request and confirm any applicable return arrangements, specialist transport requirements, and refund next steps.
Phone
Call us using the number on your order confirmation to report damage, defects, missing items, or an incorrect delivery.
Address
Include the product name, delivery date, and clear photos of the item, packaging, and any damage. Keep the packaging until our team advises you on the next steps.
Return Conditions by Product Type
Standard Containers
Stock container returns may be considered under the confirmed returns policy; eligibility and collection arrangements require review.
20 ft Containers
Standard 20 ft units may qualify for return, subject to their condition, delivery status, and the approved policy.
40 ft Containers
Returns of 40 ft units may need separate collection and handling arrangements, confirmed before approval.
High-Cube Containers
High-cube units may have product-specific transport and return requirements; request an assessment before arranging collection.
Custom-Converted Units
Conversions completed to your specifications may have restricted return options; applicable terms require business and legal review.
Made-to-Order Products
Products built or sourced for an individual order may be subject to special conditions confirmed before purchase.
Modular & Sanitation Units
Offices, cabins, and sanitation units may require an inspection and category-specific return arrangements.
Accessories & Components
Parts and accessories may have different return requirements depending on installation, use, and condition.
What Happens After a Return Is Approved
Approval to return an item does not automatically confirm a refund amount. Once the item is received or inspected under the agreed arrangement, HarborBox Container Solutions will assess its condition against the approved return terms and the details of your order. We will explain the outcome before a refund is issued.
How Your Refund Is Handled
Approved refunds will be processed through the applicable payment method where possible. Any collection costs, delivery charges, or other deductions, as well as the time needed to inspect the item and issue payment, must be confirmed by the business and reflected in its approved policy. Your payment provider may take additional time to make the funds available.
Returns & Refunds FAQs
Find guidance on return requests, order issues, and refunds. Eligibility periods, charges, and any guarantees are subject to HarborBox review and applicable law.
How do I request a return?
Contact HarborBox support with your order number, the item you want to return, and your reason. We’ll explain the next steps after checking the order and the approved returns policy. The request period is pending business and legal review.
Which products may be eligible for a return?
Eligibility can depend on the product, its condition, and how it was supplied. Please ask before sending back a container or unit; the eligible products and return period must be confirmed in the final policy.
Who pays for return shipping or collection?
Costs may depend on the reason for the return and the size and location of the item. HarborBox will confirm any collection arrangements and applicable charges before you proceed; fee terms are pending business and legal review.
What if my delivery arrives damaged?
Contact support as soon as you can, with your order number, photos of the damage, and any delivery notes. Keep the item and packaging or related materials where practical until we advise you on the next step. Reporting deadlines require policy review.
What if I receive the wrong item?
Send support your order number and a description or photos of what arrived. We’ll compare it with your order and advise on a correction or other available remedy under the approved policy and applicable law.
Can I return a custom or converted container?
Made-to-order, modified, and converted products may have different return conditions from standard stock. Contact us before placing an order if you need clarification; exclusions and any statutory rights must be confirmed through business and legal review.
Can I send an item back without contacting HarborBox first?
Please contact support first so we can review your request and provide the correct return or collection instructions. Large containers may need arranged transport and unloading, so an unannounced return may not be accepted at a delivery site.
When will I receive my refund?
Once your return or order issue has been assessed, we’ll explain the outcome and, if a refund is due, how it will be issued. Processing time depends on the approved policy and payment provider; the exact timeframe is pending business and legal review.
Will delivery or installation charges be refunded?
Whether these charges are refundable depends on the circumstances, the confirmed policy, and applicable law. Share your order details with support for a case-specific answer; no standard fee or refund guarantee is confirmed here.
Need Help With a Return or Order Issue?
Get in touch with HarborBox support before arranging a return. Have your order number, contact details, and any relevant photos ready so we can review your request and explain the next steps.