Your Information, Explained
How We Handle Your Personal Information
Learn how HarborBox Container Solutions collects, uses, protects, and shares information when you browse our site, contact us, or order containers and modular solutions.
From Browsing to Delivery
Details We May Collect
When you browse our store, we may collect technical information such as your IP address, browser type, device details, and pages viewed to help the site function and understand how it is used. Cookies may also remember your cart or account preferences, subject to your choices and applicable law.
When you request a quote, create an account, or place an order, we may collect your name, email address, billing address, delivery address, and telephone number where needed. If you contact us, we may keep your message and the details you provide so we can respond to questions about containers, conversions, or delivery.
Order information may include the products and quantities selected, your preferred delivery method, destination and unloading details, applicable taxes and fees, order total, payment method selected, and acceptance of relevant terms. Payments are handled through connected payment providers; we do not intend to store full payment card details on our website.
Why We Use Your Information
Process Container Orders
Confirm Product Selections
Calculate Order Totals
Arrange Secure Payments
Send Order Confirmations
Coordinate Delivery Dates
Confirm Delivery Addresses
Assess Unloading Requirements
Prepare Shipping Quotes
Answer Customer Questions
Respond to Quote Requests
Manage Account Access
Provide After-Sales Support
Handle Returns and Claims
Maintain Store Security
Improve Website Functionality
Keep Required Records
Meet Applicable Legal Obligations
When We Share Order Information
Payment Processing Partners
We share the details needed to process your payment with our connected WooCommerce-compatible payment provider. The provider handles card information through its secure systems; we do not store raw card details in WordPress.
Delivery and Shipping Partners
When delivery is arranged, we may give the delivery partner your name, delivery address, contact details, and relevant order information so they can plan and complete the delivery.
Website Hosting Providers
Our hosting provider may process information needed to run, secure, and back up the store, including account, order, and technical data held by the website.
Other Store Support Providers
We may share limited information with providers that help us operate the store, such as email, security, or technical support services, only as needed for their work and subject to appropriate safeguards.
How We Protect Your Information
We use measures intended to protect customer and order information. No online system is risk-free, so these safeguards should be reviewed against the store’s actual setup before publication.
HTTPS-Protected Connections
Restricted Account Access
Provider-Handled Card Payments
Your Privacy Rights and Choices
HarborBox Container Solutions aims to give customers clear ways to ask about the personal information associated with their accounts and orders. Depending on the law that applies, you may be able to request access to or correction of your information, ask for its deletion, object to or restrict certain uses, or request a portable copy. To make a request or ask a privacy question, contact us at [privacy email address] or [postal address]. We may need to verify your identity before responding. Some requests may be limited where we must retain order, payment, or tax records, protect others’ rights, or meet other legal obligations. Add the confirmed contact details, applicable response periods, and data-retention schedule here, and have this wording reviewed under the laws that apply before publication.
Your information, kept only as needed
How long we keep customer and order information
HarborBox Container Solutions keeps account, contact, billing, delivery and order information for as long as reasonably necessary to fulfil purchases, arrange container delivery, respond to enquiries, provide support and meet applicable tax, accounting or other legal obligations. Retention periods depend on the type of information, the status of an order or account, any ongoing dispute, and the requirements that apply to the transaction. When information is no longer needed for those purposes, we delete it securely or anonymise it where practicable. If you ask us to delete your information, we will review your request and explain if we must retain certain records for legal or legitimate business reasons. Specific retention periods should be confirmed during legal review.
Phone
Phone: [add privacy contact number]
Address
For questions about your personal information or to request access, correction or deletion, contact HarborBox Container Solutions using the details above. Postal address: [add business mailing address, city and postal code, Poland]. Please include enough detail to help us locate your records; do not send payment card details.